References

Reference Projects

You will find below selected success stories and opinions of our customers.

Make Your Business Your Success!

CRM Projectanalysis and optimization of CRM processes including

  • recording and analysis of actual CRM processes (as-is analysis)
  • recording and analysis of actual ICT infrastructure (as-is analysis)
  • concept and development of a questionnaire for customer survey
  • concept and development of a questionnaire for employee survey and management interviews
  • development of an optimization concept for CRM

“As a small business, we have limited resources, both financially and personally. And yet we have to deal with topics such as customer relationship, IT and social media. Mr. Khosravani was the right advisor for us. He knows the difficulties and competencies of a small business, and above all, gave us fair advice. Already after our first conversations he had ideas and solutions about how we could build up our customer relationship management competently and cost-effectively. He also helped us to cancel some unnecessary and costly IT contracts and applications to save money. He has always given us a broad holistic view of operating, management and CRM topics, and guided these professionally. So, the cooperation with him was very successful. He appeared very human and friendly.” (Regine Richter Sawer, Managing Director, Rueggeberg Arbeitsschutz GmbH).

CRM Project—concept and development of a database for competitor analysis and a customer database including

  • recording and analysis of actual customer data (as-is analysis)
  • recording and analysis of actual IT infrastructure (as-is analysis)
  • creation of a target concept for database development (to-be concept)
  • design and customizing of the database with MS Access
  • data maintenance in the new database

“Mr. Khosravani worked in the business development of our company, his duties were to establish 1) A competitor analysis database and 2) A customer profile database, and both of these tasks were satisfactorily archived.

Bijan proved to be a very conscientious worker who during the relatively short period working for us undoubtingly contributed to this business in a very positive way, he is a man of vision and self-motivated in the tasks he is given, we had no problems in introducing Bijan into direct customer contact situations.” (Alexander C Hanton, Business Development Manager, Lucas Electrical Systems, Heavy Duty, London, England, UK).

Graef

CRM Projectanalysis of CRM processes including

  • recording and analysis of actual CRM processes (as-is analysis)
  • recording and analysis of actual ICT infrastructure (as-is analysis)
  • concept and development of a questionnaire for customer survey
  • concept and development of a questionnaire for employee survey and management interviews
  • concept and development of a questionnaire for supplier survey

“We were already convinced of the competence of Mr. Khosravani after our first meeting. Our impression of his professionalism in the field of CRM was confirmed in the project: Mr. Khosravani delivered quality—on time and cost-efficient. He always gave us a broad holistic view of CRM and accompanied this with professionalism and integrity. And he responded and reacted to different situations, employees and issues individually within the various corporate processes.” (Stephan Kuester, Commercial Director, Gebr. Graef GmbH & Co. KG).

Here is a selection of our successful projects

  • 10 successful CRM implementations at well-known companies of various sizes, among others in Germany and Luxembourg
  • 5 successful ERP launches (SAP full lifecycle implementation) for international companies, among others in Germany, USA and Iran
  • 5 successfully founded and accompanied start-ups in various business areas, among others in Germany and the UK
  • Creation of several business blueprints for well-known companies of different sizes
  • Developing several country analyses (e.g. Turkey, Poland, Iran and UAE) for international companies of different sizes
  • CRM research project for one of the world’s top 10 telecommunications companies. How to utilize a customer equity management approach as the foundation for a truly customer-centered company and strategy

PROJECT CLIENTS

rueggeberg sw
Vattenfalll sw
leo pharma logo sw
Graef sw
RWE Logo sw
Iran Info Tec sw
Lucas Varity sw
Mainzer Stadtwerke sw
Precon sw
Schmidt groß sw
Sercon sw
Telekom sw
The Body Shop sw
Tuga sw
Spirig sw
Viterra sw
Vodafone sw
WestLB sw
Wolf Garten sw
AEG sw
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